Public services are not commercial transactions, yet people accessing essentials such as healthcare, education and aged care ...

We came across a bullish thesis on Freshworks on Hidden Gems Research’s Substack. As of 14ᵗʰ July, Freshworks’s share was ...

The partnership combines Cognigy’s Agentic AI platform with TeKnowledge’s AI-first technology services expertise ...

Peter Turchin argues that societies collapse when there isn't enough room at the top. "There is a limited amount of space, ...

The COPC certification is awarded to organizations that achieve outstanding performance in customer operations. This ...

To add an additional squishy differentiation, most hog thermals are at home on AR-15 carbines while coyote thermals are ...

Study explores how service robots and human staff are perceived under different levels of service uncertainty in hospitality ...

Gurobi Optimization, LLC, the leader in decision intelligence technology, announced today the launch of the Gurobi Engineering MIP School (GEMS), a groundbreaking new initiative designed to cultivate ...

AI in e-commerce has outgrown its novelty phase. It’s no longer about testing chatbots or tweaking search bars. At scale, AI ...

In a move set to reshape how business travel is managed globally, Pune-based Techspian has launched CBT Suite – the first truly AI-native platform designed exclusively for Travel Management Companies ...

User-generated content has become the backbone of modern marketing—but most advice focuses on theory rather than execution.

Aspirational values are necessary but not sufficient to address the challenges so aptly captured by the Doomsday Clock.