Austin-based Cyara releases next-generation platform to help enterprises validate and monitor AI-driven customer experiences.

As the tech stack grows, so does the risk of complexity without clarity. To avoid chasing trends, leaders must focus on ...

The company says its VoiceAI agents can cut contact center costs by up to 80% in some cases. Additionally, the software reduces wait times for customers because the underlying AI models respond to ...

8x8, Inc. (NASDAQ: EGHT) announces AI-driven enhancements that transform business and contact center performance through enhanced customer experiences ...

The new Contact Center AI Platform has been custom built for native integration with CRMs, Yariv Adan, director of product management for CCAI, said in a blog post.

Microsoft's Digital Contact Center combines Teams, Dynamics 365, Power Platform and Nuance AI technologies into a bundle which will be available starting this week.

First-ever call center solution built for financial services enhanced with AI-driven automation and fintech integrations for accelerating digital transformations Glia Releases Major Upgrade to ...

OTDAmericas, a global business process outsourcing company, and LiveVox (Nasdaq: LVOX), a proven cloud CCaaS platform built to transform contact cente ...

SAN FRANCISCO, March 31, 2025 /PRNewswire/ -- TrampolineAI, an AI-powered contact center platform, launches today to elevate healthcare contact centers by delivering faster, more accurate member ...

The company's ServAssure NXT network monitoring solution has added new capabilities based on DvSum’s AI-based analytics ...

--SS&C Technologies Holdings, Inc. today announced its new Contact Center platform to help asset management, life and pensions and retirement sectors modernize and elevate the customer experience.

Call Center Technology Needs A Platform Approach. ByPeter Bendor-Samuel, Contributor. Forbes contributors publish independent expert analyses and insights. Follow Author. Feb 08, 2024, 10:47am EST.