As the tech stack grows, so does the risk of complexity without clarity. To avoid chasing trends, leaders must focus on ...

CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, and ScreenMeet, the only ServiceNow native provider of AI and video-based remote support, today announced the ...

The company's ServAssure NXT network monitoring solution has added new capabilities based on DvSum’s AI-based analytics ...

CommScope (NASDAQ: COMM), a global leader in network connectivity, announced a strategic alliance with DvSum to develop a new technology solution, ServAssure® NXT AI platform powered by DvSum. The new ...

CommScope, a global leader in network connectivity, announced a strategic alliance with DvSum to develop a new technology solution, ServAssure® NXT AI platform powered by DvSum.

Human-in-the-loop agent, conversation monitoring, and testing and simulation features elevate trust and precision in ...

Contact center-as-a-service vendors must define the role, value, and contributions they aim to deliver in the AI era.

The partnership combines Cognigy’s Agentic AI platform with TeKnowledge’s AI-first technology services expertise ...

The state’s technology department officially opened its Innovation Lab this week — a dedicated space for ethical AI ...

Big Tech's billions of dollars in investments into AI data centers helped power Nvidia's massive growth over the past few ...

I took out a $250,000 policy for a 10-year term. At the time, the payments were $200 per month.' Dear Quentin, I am an old man in my 80s. When I was 50, I retired from a civil-service job after 30 ...

As AI helps scammers produce professional sites indiscernible from the real deal, here's how to avoid getting taken in by fraudulent online platforms.