Austin-based Cyara releases next-generation platform to help enterprises validate and monitor AI-driven customer experiences.

Effective cloud contact center platform API management is key for smooth agent to customer communications. Learn how to do it at every stage. Cloud contact centers connect agents with customers ...

Call Center Technology Needs A Platform Approach. ByPeter Bendor-Samuel, Contributor. Forbes contributors publish independent expert analyses and insights. Follow Author. Feb 08, 2024, 10:47am EST.

As the tech stack grows, so does the risk of complexity without clarity. To avoid chasing trends, leaders must focus on ...

The company says its VoiceAI agents can cut contact center costs by up to 80% in some cases. Additionally, the software reduces wait times for customers because the underlying AI models respond to ...

The contact center platform should please smaller and midsize businesses as well, he said. Companies of all sizes need help talking to customers with more than just customer support over the phone.

While unicorns and IPO-bound giants steal the spotlight, StartupMafia showcases emerging platforms tackling real-world problems with precision and innovation ...

The new Contact Center AI Platform has been custom built for native integration with CRMs, Yariv Adan, director of product management for CCAI, said in a blog post.

Talkdesk, which provides an enterprise contact center platform, today announced that it raised $230 million at a post-money valuation of $10 billion.The round, which came from Whale Rock Capital ...

CosmoCom has upgraded its IP-based contact center software platform to version 5. Called CosmoCall Universe, the system has been enhanced to address multiple contact center channels in a unified ...

TYSONS CORNER, VA, May 10, 2017 ” Serco will collaborate with Content Guru to deliver the latter’s storm cloud-based communications integration platform to provide contact center support for ...

Making the Power Platform part of a contact center platform should simplify integration with existing software. There are already over 700 connectors to applications, ...