Google search scam alert: fake customer service numbers can give scammers remote control of your phone. Learn how to spot ...

I tested Sezzle’s customer service chat—real people, fast help, and secure support that actually solves problems. Here’s what really happened.

CX Dive spoke to three experts about the spookiest customer experiences, what they do to customers, and how they can cost ...

Introduction Choosing the Best customer support outsourcing companies for a SaaS business isn’t just about cutting costs. It’s about uptime, integrations, secur ...

# Machale Taylor, the unit’s manager, said since the rebrand at the beginning of the month the call centre has been upgraded and expanded into a comprehensive, always-open hub for BPL customers. # He ...

If a customer can get help instantly, feel understood and never repeat themselves, then all the technology underneath has ...

PRESSADVANTAGE – Rocket CRM has announced the introduction of its new Missed Call Text Back system, developed to enhance customer engagement, ensure timely responses, and minimize potential ...

Flight cancellations and delays continued for the fourth day at the Cincinnati airport as flights are being reduced at 40 ...

The third day of flight cuts during the ongoing government shutdown has caused thousands of cancellations and delays, sending ...

Contact is honored for delivering cost-effective, AI-driven solutions that empower clients and transform customer engagement across Latin America SAN ANTONIO, /PRNewswire/ -- Frost & Sullivan is plea ...

New 8x8 Contact Center standard WFM feature delivers smarter scheduling, better agent engagement, and faster time to value. CAMPBELL, Calif.--(BUSINESS WIRE)--Nov. 4, 2025-- 8x8 Workforce ...

Global telecommunications provider teams with CX platform company to deliver AI-driven customer engagement solutions across 190+ countries.