Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

As digital interactions dominate modern communication, the rapid evolution of cyber threats demands robust security measures ...

This survey highlights a growing trust in word-of-mouth, a preference for fresh feedback, and the critical role of owner ...

In an increasingly competitive and congested financial services industry, improving the customer onboarding experience is vital for those serious about growth.

Improving the customer onboarding experience in an increasingly competitive and congested financial services industry is ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, ...

The innovative platform, designed to help elevate customer engagement and operational efficiency, reflects Unifonic’s ongoing ...

According to a report by the AfDB, approximately 70 percent of small and medium-sized enterprises (SMEs) in Africa fail ...

ConnectLive 2025 provides a platform for industry experts and decision-makers to explore solutions, share best practices and ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

AS businesses continue to adapt to an ever-evolving digital landscape, customer experience (CX) is anticipated to play a key ...