Minor Hotels International is unifying its eight hotel brands under a single "masterbrand," consolidating technology systems ...

Leading UAE companies are investing in AI-powered loyalty programmes, with a focus on creating seamless, high-value ...

J.D. Power Reports Original Equipment Tire Brands Losing Grip on Customer Loyalty - Goodyear Ranks Highest in Luxury Segment ...

The traditional approach to gauging loyalty often relies on RFV—recency, frequency, and lifetime value. While these metrics ...

Reaching a customer segment that wouldn’t typically seek your services requires careful positioning and outreach.

Parkway Toyota’s Nick Latino shares how strong fixed ops strategies, customer retention, and efficiency drive profitability ...

According to the latest J.D. Power U.S. Original Equipment Tire Customer Satisfaction Study, brand loyalty looks to be ...

The banking landscape is undergoing significant disruption driven by the rise of contactless and remote payment options.

South Africa's Pick n Pay will broaden a rewards programme partnership with First National Bank (FNB) as part of an effort to ...

Some companies have carved a niche between commercial first class and full private charter, targeting travelers willing to ...

The future of grocery loyalty programs is AI-driven, hyper-personalized and omnichannel. As consumer expectations continue to ...

No matter how excellent your products or customer service are, complaints are inevitable in any e-commerce business. How you ...