Customers may look to independent alternatives for moral reasons, but turning them into regular shoppers requires a great experience, CEO Andy Hunter told CX Dive.

Some in Congress are warning that making the DOGE cuts would undermine the bipartisan government funding process.

The Loyalty Penalty Is Real Here’s the part few want to say out loud: Most loyal customers get treated worse. They watch as new customers get better deals. They hear silence after years of loyalty.

M&S has revealed that its Sparks loyalty scheme is fully back online and will feature a range of “thank you” treats and rewards.

The customer was left with no phone for three weeks, it also emerged. It comes months after O2 axed its pay-as-you-go data SIMs for existing customers.

Business How to Reduce Construction Turnover by Building a Culture of Loyalty and Engagement With construction turnover rates 2.5% higher than other industries, retaining skilled workers is critical.

Nationwide has paid out millions of pounds this summer. Nationwide customers with current accounts can do one thing to increase their chances of £100 bonus payments.

The number of customers that use Arm-based chips in data centers has grown to 70,000, a 14-fold increase since 2021, the company told Reuters.

To win young customers who grow up in today’s fragmented attention economy, leaders need to deploy strategies specifically tailored to the emotional and identity needs of these individuals ...

Cost Of Living Barclays Barclays ATM rules explained to customer worried they had lost their money The customer contacted Barclays after having an issue using a cash machine Comments News Nicholas ...

Santander customers are preparing for a major change to their banking arrangements next month. The financial institution has revealed plans to scrap the 123 Lite current account from its range of ...

As more retailers fulfill online orders from local stores, customers are increasingly receiving orders with missing or substituted items. These fulfillment failures may seem small, but they have ...