Customers yearn to build connections nowadays, and the B2B world is no different. The more a customer interacts with you and your brand, the more resolute that customer's loyalty will become. The ...

At the end of the day, customer retention goes beyond keeping customers happy. It's about nurturing relationships that matter. At the end of the day, ...

Set up high-value goals in PMax, avoid inflated ROAS, and improve tracking accuracy with clean data and smart segmentation.

By considering these factors, you can design customer success to manage all varieties of customer needs, segments, and tiers. Through these teams, you can achieve growth and retention at any stage.

According to the J.D. Power 2022 U.S. Consumer Financing Satisfaction Study, customer retention has become a key focal point for auto finance providers, putting ...

These leading American financial institutions excel at keeping customers satisfied and loyal through service, trust-building ...

Many customer retention service providers suggest leaving these people alone entirely, but I recommend monitoring them over the long-term. Settling for happiness today can lead to obsolescence and ...

Why do dealerships score low on customer-retention? ... (Explaining that she asked her staff to define "luxury" before sharing her definition.) It's a cup of coffee that costs me $1.65. And ...