As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

When it comes to troubleshooting your Xfinity services or getting support for billing, technical issues, or service ...

Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at ...

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...

To connect with Expedia Customer Service, speed dial +1-888-448-9871 for immediate assistance. This dedicated Expedia phone number is your quickest route to speak to a live person at Expedia’s 24-hour ...

Believing that key to their success as a business processing organization (BPO) – and as an employer – is employee satisfaction, TTEC has recently invested heavily in the development of new EX ...

The innovative platform, designed to help elevate customer engagement and operational efficiency, reflects Unifonic’s ongoing ...

The regulator said TalkTalk had seen an increase in complaints in the third quarter of 2024 to top the list of broadband ...