Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

At a meeting of the council’s people overview and scrutiny committee in March, the council’s head of library services Ceris ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

If you’ve ever walked up to a cashier or front desk and been met with a silent stare, you’ve been a victim of the “Gen Z gaze ...

Customer service hours have been reduced at Brighton and Hove libraries as not enough staff are available. Brighton and Hove City Council moved its customer service teams out of the two town halls and ...

All Nippon Airways (ANA), has been recognized for its exceptional service, receiving two top honors at the World Airline ...

Addressing the rise of customer incivility in frontline industries requires a multifaceted approach that prioritizes the well ...

You may be familiar with the phrase “the customer is king.” It’s a concept that has long been at the centre of strategy in ...

James Daley, managing director of consumer group Fairer Finance, which has rated will providers in new analysis, said: ...

Freshworks has revealed Freddy AI Agent Studio and the next generation of its Freddy Agentic AI Platform, offerings expected to help businesses improve their customer service efforts with AI. The ...

One fine night, working late, an Uber car comes by your garage. The driver gets out and hands you a freshly baked muffin with ...

It's true that response times, especially for basic questions, may be much quicker using a web chat than contacting a company by phone or email, but none of the CR members or customer service ...