We spoke to the CEO of Verizon's consumer group to get all the details about a new project that's been under wraps for months ...

All Nippon Airways (ANA), has been recognized for its exceptional service, receiving two top honors at the World Airline ...

James Daley, managing director of consumer group Fairer Finance, which has rated will providers in new analysis, said: ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

It's true that response times, especially for basic questions, may be much quicker using a web chat than contacting a company by phone or email, but none of the CR members or customer service ...

Two former Intercom employees saw customer service tools failing even at successful ... but many existing solutions focus on either full automation or basic analytics rather than systematic ...

When choosing a bank, customer service can be just as important as interest rates or account features. Whether you prefer the convenience of online banking or the reassurance of walking into a branch, ...

Customer-support services provider TaskUs Inc. negligently failed to protect the personal information of nearly 100,000 people after a March data breach hit the Coinbase Inc. cryptocurrency exchange, ...

As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...