Does the AI solution provide your customers with a more personalized experience, or does it just infuriate them further?

Some IRS managers have decided to “voluntarily downgrade” to non-management roles, because the pay “does not justify the ...

Under the hood, Cognigy uses LLMs from major AI providers such as OpenAI and Anthropic PBC. If the LLM that powers an agent ...

NiCE bolsters its AI platform with conversational and agentic capabilities via a Cognigy deal to take on more customer ...

SINGAPORE and KUALA LUMPUR, Malaysia, July 31, 2025 /PRNewswire/ -- Activeo, a trusted system integrator in customer ...

Customer Contact Week (CCW), the leading event series dedicated to advancing the customer service industry, announces its final CCW event of 2025, taking place from October 22-24 at Omni Nashville. As ...

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Veolia Water customers are seeing double on their water bills, and they believe it’s all connected to the ongoing water ...

VMO2 unveiled its proprietary new AI tool designed to support customer service agents and improve issue resolution.

Agentic AI changes this. It can watch for triggers – like fraud or service failures – and act before the customer even picks up the phone. Instead of dealing with a complaint, it reaches out, resolves ...

Customer experience leader NiCE enters agreement to purchase conversational AI platform Cognigy to enhance enterprise AI ...

Broadband ISP and mobile operator Virgin Media and O2 (VMO2) has this morning informed ISPreview that they've created and ...