A new report from the American Customer Satisfaction Index offered some insight on how fast-food and full-service brands ...

Texas Roadhouse thrives with revenue growth and customer loyalty, but high P/E and technical risks suggest caution. Read why ...

Rather than replacing human representatives, the tool was created to support staff by providing clear, plain-language responses during customer interactions.

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

Paint to Sample Plus service requires an average of nine months just to test and develop a color based on a customer’s ...

Good customer service interview questions come as part of a larger package of job interview questions designed to bring out very specific, value-based answers. A good answer to customer service ...

After-sales support may be provided by a retailer, manufacturer, or a third-party customer service or training provider. Typically, examples of after-sales service include support regarding ...

But in the end, there are customer service issues for which human interaction is indispensable, creating a competitive advantage. Amazon is an example of a company that is trying to automate a ...

Botshit is one example of how the use of AI might worsen companies' customer service. As businesses employ generative AI, the researchers said employees must be more critical in managing chatbot ...

That can be tasks like looking up an order in an order management system or rescheduling a delivery in a scheduling system, as a couple of examples ... automated customer service agents, while ...