The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain times.

Addison Carter and Emily Stalzer join McHutchison’s customer service team while Rimol adds Bill Rowohlt as Special Projects ...

Good customer service teams can help maintain healthy customer relationships and build back any trust that may have been lost due to a poor experience. Conversely, a bad support team can have the ...

While few big names operate a solely in-house customer service team, many, such as Trader Joe’s, Amazon and Netflix, do utilize a hybrid approach and outsource their call centers, an overlap ...

VMO2 unveiled its proprietary new AI tool designed to support customer service agents and improve issue resolution.

To do that, we built a customer service team to support our partners, which was unheard of in our sector. We discovered that new business owners need a lot of help.

When was the last time you called customer support — anywhere, for any reason — and got another live human being on the line? I suspect it’s been a good long while. Does anyone else immediately start ...

“ The team already does an incredible job, and I’m excited to build on this strong foundation,” says Grandin. “Our goal is to optimise every touchpoint of the customer journey, ensuring that whether ...

The idea of having parents serve as customer service associates came to Little Spoon co-founder Michelle Muller in 2017. The organic baby food company, based in New York City, was in its infancy ...

The online immigration service in September raised $7.5 million and acquired its rival RapidVisa, which had a customer operations center at its headquarters in Las Vegas.