When was the last time you called customer support — anywhere, for any reason — and got another live human being on the line? I suspect it’s been a good long while. Does anyone else immediately start ...

We have an incredible team at the Flathead Beacon and we’d love for you to join it. Know anyone who might be interested? Have ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain times.

VMO2 unveiled its proprietary new AI tool designed to support customer service agents and improve issue resolution.

Mria CRM brings customer relationship management into Jira, the platform of choice for managing product delivery, support and ...

All County Roofing in Vancouver WA has rolled out a fresh plan aimed at improving how they serve their customers and keeping ...

Saudi Arabia-based voice AI startup Sawt has closed a $1 million pre-seed round led by T2 and STV’s newly launched ...

The project encountered significant obstacles from the outset, with the primary challenge being the fundamental limitation of ...

Businesses across the U.S. are embracing AI and automation to power faster, more personal, and more efficient customer service experiences, quietly, but profoundly.

Broadband ISP and mobile operator Virgin Media and O2 (VMO2) has this morning informed ISPreview that they've created and ...

Meet Kyle Orr, a teenager who is already showing signs of making a difference in his new job at a local supermarket. Just ...