Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Customer experience (CX) is widely, and rightly, acknowledged to be one of the pharmaceutical industry’s top strategic priorities. It can be a matter of life or death in healthcare, where ...

As familiarity and use of new technology increases, the importance of a robust security framework is incontestable, and ...

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

and AI-powered customer experience management (CXM) platform Lucidya have announced a strategic partnership during a signing ceremony at LEAP. Through this collaboration, Lucidya’s social ...