A questionnaire based upon an industrial customer service quality questionnaire, 5 derived from the work of Berry et al, 2 was devised to assess the physical delivery of a course.This consisted of ...

Methods: 2,018 returning cancer patients treated at Cancer Treatment Centers of America responded to an internally developed service quality questionnaire, covering the following dimensions: ...

e16550 Background: Cancer patients usually undergo extensive and debilitating treatments, which makes patient satisfaction with care in oncology an important health care assessment measure. We ...