Singhal doles out advice on how brands can use memes to promote themselves and their products/services.

10 customer service rep memes at your service. by Tina Costanza. 6 Jan 2015. ... What they do: Customer service reps provide customers with information on products and services, ...

AFTER a national Telstra outage on Tuesday, hundreds of websites were unavailable last night — and a “cheer up” meme sent out to a seething customer wasn’t the best PR move.