“Dear Customers, I’m all ears!” This assertion shouldn’t just be a prompt pop-up from an AI chatbot. Instead, it deserves solemn consideration since the feedback of your valuable customers ...

A recent Glassdoor study suggests that a one-star increase in a company's Glassdoor rating is associated with a 1.3-point increase in customer satisfaction. There are also studies that confirm ...

A happy customer will not only return to your service but is likely to promote your company through word of mouth. So how do we achieve this level of customer satisfaction? CSAT, ...

D2CX. D2CX by Inc42 is a 12-week hands-on program to help you level up your D2C game. Learn from India's top 1% D2C founders and experts through actionable insights, proven strategies and tactics ...

Happy Tip #7: Track and analyze customer satisfaction. Use data to identify patterns and continuously refine your customer service approach. Statistics can be a powerful motivator for both your ...