The next time residents of one Bay Area city contact the city for help, they may not end up interacting with a human. That’s ...

Under the hood, Cognigy uses LLMs from major AI providers such as OpenAI and Anthropic PBC. If the LLM that powers an agent ...

Filed in a California court, the complaint accuses Cognizant of gross negligence, citing transcripts where helpdesk agents gave away passwords and reset MFA without any identity checks.

Help desks at immigration courts disappear along with other basic legal services as Trump administration ramps up deportation ...

Bleach maker Clorox said Tuesday that it has sued information technology provider Cognizant over a devastating 2023 ...

Every business owner understands the frustration technology can bring. Systems fail, data disappears, and teams spend valuable hours waiting for resolutions. These repeated interruptions harm ...

Major supermarket chain Morrisons has added a new rule to their shop floor as part of a new effort to improve shopping experiences for "all customers".

Essex Library Service has partnered with Fonetti, an app which uses automatic speech recognition to help children read aloud.

Mapping a drive on Windows 10 University Directorates Information Services Services IT Service Desk Mapping a network drive Mapping a drive on Windows 10 Feedback Self Service Password Reset Always On ...