This strategic move shows AI is now the foundation for how leading companies engage, support, and retain their customers ...

Marketing researchers at the University of Maryland's Robert H. Smith School of Business have produced an artificial ...

When leaders are misaligned on priorities and lack the training they need to empower their staff, teams suffer and so do ...

Anyone can develop communication intelligence (CQ) through dedication, intentional practice, and mindful application of ...

The era of the AI assistant is not a distant vision; it is already unfolding before our eyes. In the next 6 to 18 months, the ...

Businesses across the U.S. are embracing AI and automation to power faster, more personal, and more efficient customer service experiences, quietly, but profoundly.

Each failed or repaired payment costs more than $12 on average, and nearly half of businesses report a payment-failure rate ...

Businesses need to take stock of their data storage structures and workflows, and to improve integrations, security, and ...

Luxury consumers in the GCC are among the most sophisticated in the world. They travel frequently, shop across continents, and benchmark their experiences globally. A client browsing in Abu Dhabi ...

The VP of product and marketing for Samsung’s Mobile Experience division in the UK & Ireland is no stranger to eye-catching ...

Chefs and owners are choosing to open restaurants in North Charleston due to the growing popularity of the area and ...

Fix the fundamentals. Your customer experience is only as strong as its weakest point. Broken links define the brand more ...