Discover how brands use conversational AI to enhance empathy, trust, and personalized support without losing the human touch ...

Verisk will acquire AccuLynx for $2.35B to expand its offerings for roofing contractors and insurance-driven property ...

Maybe it’s just a midwestern thing, but can we please stop having the cashiers ask intrusive questions to the patrons as they ...

This strategic move shows AI is now the foundation for how leading companies engage, support, and retain their customers ...

Starbucks CEO Brian Niccol says his company will rebound from lackluster earnings with its “green apron service” plan. Here’s ...

Marketing researchers at the University of Maryland's Robert H. Smith School of Business have produced an artificial ...

Companies are increasingly routing customers to chatbots. New research looks into whether customers prefer human or chatbots agents more, and under which circumstances.

When leaders are misaligned on priorities and lack the training they need to empower their staff, teams suffer and so do ...

Anyone can develop communication intelligence (CQ) through dedication, intentional practice, and mindful application of ...

CEM Africa Summit, taking place at Century City Conference Centre in Cape Town, is more than an event, it is a glimpse into ...

The era of the AI assistant is not a distant vision; it is already unfolding before our eyes. In the next 6 to 18 months, the ...

An easier way to contract landscapers has arrived in Victorville. GreenPal is an app that connects homeowners with local ...