Customer success managers are typically measured on metrics like net promoter score (NPS), customer satisfaction (CSAT) and ...

Why wait for disaster? Real-time dashboards can turn failing IT projects around in just 90 days — if you act fast and embrace ...

With over 15 years, transforming top organisations through Strategic People and Organisational Development solutions, ...

As a founder, you're used to DIY-ing everything. But when it comes to growth, you could be getting in your way by making ...

The Nigerian Shippers’ Council has made its latest move towards rolling out real-time cargo tracking systems that have been decades in ...

Building a sustainable Work-From-Home (WFH) model in Nigeria requires more than reliable internet—it demands systems and ...

Ryan Carrigan, CEO and Founder of MoveBuddha, recommends that small businesses start with short-term or activity-based budgeting before looking too far into the future. The process of tracking every ...

Learn what business strategy is, why it matters, and how frameworks and real-world business strategy examples drive growth in ...

When the economy takes a hit, small businesses usually feel it first. Inflation, rising interest rates, or global disruptions can shrink margins fast. During one recent slowdown, the Fiserv Small ...

As a founder, you're used to DIY-ing everything. But when it comes to growth, you could be getting in your way by making these mistakes.