As more retailers fulfill online orders from local stores, customers are increasingly receiving orders with missing or substituted items. These fulfillment failures may seem small, but they have ...

This study investigates how last mile logistics, comprising of last mile back-end fulfilment (LMBF) and delivery (LMD), influences customer responsiveness (CR). Drawing on resource orchestration ...

Klaviyo Rewrites the Omnichannel Marketing Playbook for the AI Era Launches New AI-Powered Capabilities for Real-Time, Cross-Channel Customer Engagement – Including RCS and WhatsApp Klaviyo ...

When we last looked in on US grocery giant Kroger, its previous halo as an omni-channel retail champion, earned deservedly during the pandemic, had lost some of its sheen on the back of a failed multi ...

Learn how AI in pricing helps B2B and B2C companies deliver omnichannel, personalized, optimized pricing at scale while removing friction.