Multiple former Qantas call centre managers who spoke to Crikey identified the company’s decade-long program to ship the ...

The National Cyber Crime Investigation Agency (NCCIA) conducted a successful raid last night on an illegal call centre in ...

The agency told the BBC it acted off a tip-off about the network, which was operating in the city of Faisalabad.

Pakistan police have arrested 149 people in a raid on a scam call centre, the country's National Cyber Crime Investigation Agency (NCCIA) said on Thursday. The agency told the BBC it acted after a ...

This week, colleagues from Institute of Development Studies (IDS) had the privilege of participating in the Global Climate ...

Nineteen years ago, on July 11, seven pressure cooker bombs exploded inside the coaches of Mumbai’s suburban trains within 11 minutes, killing 188 people and injuring another 700. Now, the Bombay High ...

A 'noisy' protest rally has been organised in Birmingham city centre as more stories emerge of hunger in besieged Gaza ...

The International Union of Pure and Applied Chemistry (Iupac) has launched a set of guiding principles of responsible ...

The video, shared by creator and user @rakeshbforkd, features a short interview with the man as he casually reveals the reason he quit. It’s something anyone who has worked in the industry will ...

Contact centres are booming on the continent despite the rise of artificial intelligence. As it turns out, people want the human touch.

Adam Beman and his father Michael were just weeks away from opening their private addiction recovery centre at 277 Darlings ...

Two people were caught entering Thailand illegally from Cambodia after a distressing ordeal with a call centre syndicate.