Getting stuck in an automated call system is one of the most annoying parts of customer service nowadays - but one industry ...

A call centre insider is unveiling five methods for getting ahead in the queue so you can reach a real human faster.

A man commits a murder and spends the night speeding down back roads with the victim’s body in the back of his car. His phone pings first one cell tower, then multiple towers, across two counties.

Banana’, ‘switching’ and silence could be the most powerful tools you have to defeat the bots and automation in call queues ...

Delhi police target Bengali-speaking labourers, detaining and harassing them on suspicion of being illegal Bangladeshi ...

Skipping the call queue and getting hold of a real person fast can be quick and easy if you know the right phrases to feed ...

Being put on hold, joining the back of the call queue or getting stuck in loops with the customer service bot could be a ...

A 'noisy' protest rally has been organised in Birmingham city centre as more stories emerge of hunger in besieged Gaza ...

Mr Lochhead said: “I had a helpful and insightful meeting with sportscotland’s Chief Executive to discuss Moray Leisure ...

This week, colleagues from Institute of Development Studies (IDS) had the privilege of participating in the Global Climate ...

Fianna Fáil Councillor Mikey Sheehy has said he is not advocating a ban on busking in Tralee town centre but is calling for consultation with key stakeholders to establish a long term plan.

The idea of work-life balance is something that has gained prominence relatively recently as a greater understanding of the ...