Quality planning determines the scope of what's going to be measured, what metrics will determine whether the project is successful, and how those will be satisfied, from beginning to end.

Most project management metrics fall into one of four categories: timeliness, quality, budget, or effectiveness. However, poor performance on one metric often indicates issues in other areas, too.

The broad project management sector has been seeking ways to reorient itself to meet client demands in an increasingly mercurial and fluid world. A related challenge is determining what metrics should ...