While it seems like every industry will be affected in some way by agents, for the first time, the scale of a business is not ...

We look at where a customer data platform sits alongside other technologies that offer features to boost customer experience ...

Multiple former Qantas call centre managers who spoke to Crikey identified the company’s decade-long program to ship the ...

Job titles vary, the principles shouldn’t: put AI ethics in the org chart, fund it and give it authority, so that good ...

The most immediate value AI brings to marketing teams is its ability to synthesize information, analyze data, and surface actionable insights quickly and at scale. These capabilities address a set of ...

Industries like manufacturing and logistics are deploying AI in hopes of saving time and boosting retention among frontline employees.

In 2025, the nonprofit sector continues to be a vital force for social impact, but the landscape is rapidly evolving. Economic uncertainty, changing donor behavior, and growing demand for services are ...

Your guide to grow fast, avoid mistakes, and make optimal career moves. 4 FYIs: (July 26) Virtual networking event. Led by ...

Lessons from the kiss cam scandal, a perhaps deceptively bright economic picture, new taxes on office snacks, OpenAI adds ...