Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

While it seems like every industry will be affected in some way by agents, for the first time, the scale of a business is not ...

We look at where a customer data platform sits alongside other technologies that offer features to boost customer experience ...

What it’s like to work in IT at Allwyn North America, ABN AMRO Clearing USA, NinjaTrader and Inspira Financial.

Multiple former Qantas call centre managers who spoke to Crikey identified the company’s decade-long program to ship the ...

These unexpected changes are reshaping the future of work.

Job titles vary, the principles shouldn’t: put AI ethics in the org chart, fund it and give it authority, so that good ...

The most immediate value AI brings to marketing teams is its ability to synthesize information, analyze data, and surface actionable insights quickly and at scale. These capabilities address a set of ...

Agentic AI and digital twins are reshaping enterprise architecture, enabling dynamic, autonomous governance through real-time ...

Industries like manufacturing and logistics are deploying AI in hopes of saving time and boosting retention among frontline employees.

White House Press Secretary Karoline Leavitt denounced the purported change as a "hostile and political act" before Amazon clarified the idea had been floated for its low-cost Haul storefront but ...