hard and soft. Both types of skills are equally important and top customer service professionals are able to strike a good balance of hard and soft skills to provide the best experience possible.

Soft skills are nonacademic ... frequently hire a candidate's attitude rather than her experience. Customer Service Issues in the Restaurant Industry. Restaurant owners offer customers a ...

Identifying your set of soft skills is critical to effective professional development and for your job search. Communication, teamwork, leadership, creativity and customer service skills are some ...

Soft skills are things like communication and leadership that can feel intangible. But more employers are looking for workers to have or get trained on these abilities. One survey found the top ...

The customer service landscape is more challenging than ever; housing associations are often having to contend with lack of other support services in their communities, as well as overall rising custo ...

Customer service is a skill that combines many other important soft skills, such as communication, problem solving, and attention to detail. Candidates that can provide timely and attentive ...

Generally, skills in the workplace can fall into one of two categories: hard skills and soft skills. But what’s the difference between the two? And does one matter more than the other?

According to the analysis, the top soft skills across most industries include Critical Thinking, Service Orientation, Social Awareness, Relationship Management and Stress Tolerance ...

Turns out that soft skills aren’t so soft after all. New research finds that from 2000 to 2012, jobs that require “non-cognitive” skills, such as the ability to communicate and work in teams ...