Here are six tips to help conversations with parents about earning a degree abroad. Isabella Feng, who is originally from ...

As federal officials continue to ramp up efforts to arrest and detain undocumented immigrants across the U.S., local ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

A study carried out by researchers from several Chinese universities and a Chinese power company looked at what impact AI ...

Discover how AI-driven speech analytics is revolutionizing call centers by enhancing customer experience, improving agent ...

Inside Call Center Coach: AI workflows, custom apps, and coaching transform leadership expectations into daily execution - building a competitive advantage others can’t replicate. About Call Center ...

When the setup is right, the call to action feels like something they want to do, not something they are being pushed into.

With the rise of artificial intelligence, smart comms pros are finding new ways to streamline routine tasks and craft ...

CLEVELAND, Ohio— The company that owns a Middleburg Heights call center agreed to pay $85,000 to settle accusations that it fired a Black woman by falsely claiming she cursed during a call.

The Gresham Road site offers meals, hygiene kits, and housing resources as part of a weeklong effort to protect unhoused residents from extreme heat.

The St. Vrain Valley School District is using its K-8 summer school program, Project Launch, as a training opportunity for future teachers. High school students in the district’s P-TEACH program, ...