Giving and receiving wedding gifts has gotten complicated.Some guests don't know what etiquette to follow, and some couples ...

Over 10 years ago, when life became hard, Ellen Webster set out to bring in some light, one handwritten letter at a time.

Include the customer's name at the top of the note (i.e., "Dear Chloe.") This will make the thank you note seem more personal and less like a standard form letter.