Customer success managers are typically measured on metrics like net promoter score (NPS), customer satisfaction (CSAT) and ...

If your metrics are only telling you everything is fine, you’re not measuring deeply enough. Early metrics should make you a ...

Why wait for disaster? Real-time dashboards can turn failing IT projects around in just 90 days — if you act fast and embrace ...

Explore the top 6 auto repair shop software tools in 2025 to streamline operations, boost profits, and deliver a better ...

Responding to the real-world needs of business owners right now, Intuit’s AI agents work in conjunction with human experts to ...

Is your organization full of smart people working hard, just not in the same direction? Here's how to drive innovation and better alignment.

CX is in danger of becoming corporate theater. Here's what went wrong—and what CX leaders must do to get it back on track.

You know your remote team puts in long hours, but the client keeps questioning the invoices. Without clear proof of how effort turns into results, every report sparks another round of scrutiny.

Advertisers, once you’ve been converted, it’s on you to break the cycle. That means treating your stack like a cluttered ...

How are India’s enterprise leaders moving GenAI from pilot to production? In a closed-door roundtable hosted by YourStory and ...

Local Conant is an active and competitive business simulation game where players make real-time strategic decisions in a localiced ...