Senior executives from leading industry vendors including Adobe, Creatio, Microsoft, Oracle, Pegasystems, PROS, Salesforce, SAP, ServiceNow, SugarCRM, UserTesting, Verint, Zoho and Zoom give their ...

Knowledge management is experiencing the fastest growth in its 40-plus-year history, and expansion is accelerating in this long-underappreciated IT segment. As with many technology sectors, the ...

Eltropy's acquisition of Lexop will helps credit unions and community banks modernize loan repayment and collections.

TSL Shoppettes helps companies create shoppable short-form videos for Instagram, Facebook, and shoppable distribution networks.

Drive business growth with game-changing CX AI insights'Did you know that research firm Metrigy says over 90% of organizations are using AI for customer and employee interactions or planning to by ...

The top CX channel for investment in 2025 (hint: it's not chatbots!) Minimizing customer effort and reducing churn with proactive outbound engagement Doubling agent capacity with real-time AI guidance ...

Online privacy has been rapidly gaining more attention in the U.S. due to a rapid increase in new regulations and enforcement actions. In 2025, eight new state privacy laws will take effect, bringing ...