Most automated systems respond to key phrases. Saying "customer service" or "speak to a representative" repeatedly - even if ...

There are simple tricks that can get callers through to a human faster – and some of them are surprisingly effective ...

Communication skills set the great agents apart from the good ones. Here are tips to create exceptional communication with clients.

The Orioles are trading center fielder Cedric Mullins to the New York Mets, two sources confirmed, as MLB.com first reported.

While other National League playoff contenders made a flurry of blockbuster deals, the Dodgers took a small-ball approach, ...

Have you ever found yourself repeating the words "speak to a human please" while on the phone with customer service? If so, ...

The Keep Call Centers in America Act would require a company to disclose when they relocate call center operations overseas ...

I went straight to the source and found out what Ring and Nextdoor allow when discussing ICE raids and similar police ...