When you call a 1-800 number, you’ll often end up speaking to someone in the Philippines. Call centers are a huge part of the country’s economy, employing more than a million people. In recent years, ...

Reddit is full of raw, unfiltered feedback from call center workers. The message? It’s not the tech that’s broken. It’s the ...

The Federal Emergency Management Agency didn’t answer thousands of phone calls after the Texas floods last week because it ...

Two days after deadly Texas floods, the agency struggled to answer calls from survivors because of call center contracts that ...

In all, the global call center industry is poised for a dramatic shift in the coming years, and the world will be on the line to hear about the results.

The documentary exposes the ‘Thane Call Center Scam’ and goes behind the criminal networks operating from India that swindled the American citizens while sitting in India.

CLEVELAND, Ohio— The company that owns a Middleburg Heights call center agreed to pay $85,000 to settle accusations that it fired a Black woman by falsely claiming she cursed during a call.

VitalPBX Call Center Solution How VitalPBX Helps Call Centers Cut Costs, Scale Fast, and Improve Customer Service in 2025 Our self-hosted Call Center PBX plan is more than a product—it’s a ...

Kristi Noem is denying reports that claim her policies held up the government’s emergency response in the days following the ...

Berlin-based Synthflow is targeting customer call centers with its conversational AI voice agents, and says it already has over 1,000 clients.

This upstate New York town is a showstopper for scenery 10 arrested after ambush on Texas ICE detention facility, officials say Dumb Things In The Big Bang Theory That Everyone Ignores ‘Could ...

Records of hundreds of emergency calls from ICE detention centers obtained by WIRED—including audio recordings—show a system ...