Nearly three dozen 911 calls have been made from an immigrant detention center in the Florida Everglades, and new records are ...

When you call a 1-800 number, you’ll often end up speaking to someone in the Philippines. Call centers are a huge part of the country’s economy, employing more than a million people. In recent years, ...

Generic disaster plans fail the vulnerable. Here's how to build tailored healthcare strategies before the next Texas-level ...

Kristi Noem is denying reports that claim her policies held up the government’s emergency response in the days following the ...

The DHS Secretary moved forward with the layoffs immediately after the disaster, as the demand for help was highest.

On July 5, a day after the devastating floods in Texas, FEMA's disaster assistance line received 3,027 calls and answered ...

This upstate New York town is a showstopper for scenery 10 arrested after ambush on Texas ICE detention facility, officials say Dumb Things In The Big Bang Theory That Everyone Ignores ‘Could ...

VitalPBX Call Center Solution How VitalPBX Helps Call Centers Cut Costs, Scale Fast, and Improve Customer Service in 2025 Our self-hosted Call Center PBX plan is more than a product—it’s a ...

Artificial intelligence cannot work efficiently in call centers Artificial intelligence systems experience serious problems, especially in the process of converting speech to text. The study stated ...

The County of Monterey is calling for volunteers to help operate temporary evacuation centers set up in libraries during emergencies.

As fireworks light up the sky, 911 lines light up too. In Minnesota, dispatchers are using AI to help manage the flood of non-emergency calls and keep life-saving resources focused where they’re ...