There are simple tricks that can get callers through to a human faster – and some of them are surprisingly effective ...

Good manners are like oxygen: they are only noticed when they are lacking. Etiquette may seem like something out of the ...

A call center operator working in Everett faces 20 years in prison for defrauding over 1,000 homeowners in a major foreclosure scam.

The world's highest concentration of data centers is in Virginia. Many residents are not happy about that.