Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

Scam baiting hardly existed a decade ago. Now teams of avengers go after scammers using technology and their wits.

YouTuber Kitboga built an AI army capable of confounding entire scam call centers. There are moments in this video where you ...

New York State Electric & Gas (NYSEG) has launched a pilot training program aimed at improving customer service by reducing ...

A man shared the tale of why he quit his call centre job after working for two days. South Africans were entertained and ...

Few players in NBA history can say they made as much of an impact as Hall of Fame center Hakeem Olajuwon, an all-time player who thrived in the ‘80s and ‘90s. Olajuwon earned 1st Team All ...

Loma Negra Cia Industria Argentina SA (NYSE:LOMA) achieved a significant expansion of its EBITDA margin by over 600 basis points in the fourth quarter of 2024. The company reported an EBITDA of $ ...

Luis Perez-Oramas: Brazil is a country with a large African-Brazilian population. This painting, A Negra, which means “The Black Woman,” is an iconic work. It represents Tarsila’s growing recognition ...

This was coming. Also the fake call centers duping western citizens for millions didn't help either. Big crash coming. With a workforce of around 90,000 employees in India and tens of thousands more ...

These AI agents function continuously, processing incoming calls at any hour, which addresses the traditional limitations of human-staffed call centers bound by working hours and time zones. The ...

The chartered flights were part of a multinational effort that followed the trafficking last month of a Chinese actor to work in a fraud center, which scared off Chinese tourists from visiting ...

One less high school means one less football team, basketball team both boys and girls, volleyball, school play. And 1/3 of the kids will no longer be involved. That is not right.