The next time someone calls the non-emergency police line, it could be AI that answers. Hyper emerged from stealth on Monday ...

Gwinnett County leaders heard opposition Wednesday over a proposal to give nearly $450,000 in federal funding to a ...

Within five years, all 215 emergency dispatch centers across Ohio will be using Next Generation 911 technology. This is good ...

Illinois will continue to provide mental health support for LGBTQ+ youth despite federal funding cuts to the service.

Colocation (Kolo) Model: A service whereby enterprises lease rack or floor space in a data center to deploy their own ...

"It really gives people hope," said North Central Mental Health Services, Inc.'s 988 and suicide prevention services director ...

The disruptions are not believed to be the result of a cyber-attack, the Pennsylvania Emergency Management Agency (PEMA) said Tuesday in a press release.

A new walk-in center will open next week in Utah for teenagers and kids as young as 5 years old who are experiencing a mental ...

A dangerous heat wave has descended on Chicagoland this week, with extreme heat and humidity to persist through Thursday.

As temperatures rise, the Tulsa Day Center is seeing thousands of visits and is asking the community for help to meet growing ...

"While AI will grow to be a key component of your contact center, it is an enhancement to your current software, not a ...

The Philippines’ IT and Business Process Management (IT-BPM) sector has evolved from a voice-centric call center base into a hub for high-value services. With a strong shift toward finance, healthcare ...