The redo of 311, funded in part with $4 million from Cleveland’s share of federal COVID-stimulus, was part of Bibb’s campaign ...

A new walk-in center will open next week in Utah for teenagers and kids as young as 5 years old who are experiencing a mental ...

"It really gives people hope," said North Central Mental Health Services, Inc.'s 988 and suicide prevention services director ...

Illinois will continue to provide mental health support for LGBTQ+ youth despite federal funding cuts to the service.

Within five years, all 215 emergency dispatch centers across Ohio will be using Next Generation 911 technology. This is good ...

FCC Environmental Services updates Buncombe County Commissioners, delivering on a promise to move its call center locally.

Soon, many patients might initiate contact with the health system not by speaking with a call center worker or receptionist, but with AI.

Colocation (Kolo) Model: A service whereby enterprises lease rack or floor space in a data center to deploy their own ...

"While AI will grow to be a key component of your contact center, it is an enhancement to your current software, not a ...

Volaris moved its customer service to primarily digital channels, including messaging platforms and social media. Eighty-five percent of Volaris digital customer interactions are handled immediately ...

New Medicaid rules will require 18.5 million people to prove they meet the requirements every year—and that portends a ...

As temperatures rise, the Tulsa Day Center is seeing thousands of visits and is asking the community for help to meet growing ...