The next time someone calls the non-emergency police line, it could be AI that answers. Hyper emerged from stealth on Monday ...

Gwinnett County leaders heard opposition Wednesday over a proposal to give nearly $450,000 in federal funding to a ...

According to Indiana’s Family Social Services Administration (FSSA), with extreme summer temperatures expected in Indiana ...

The redo of 311, funded in part with $4 million from Cleveland’s share of federal COVID-stimulus, was part of Bibb’s campaign ...

Reddit is full of raw, unfiltered feedback from call center workers. The message? It’s not the tech that’s broken. It’s the ...

Soon, many patients might initiate contact with the health system not by speaking with a call center worker or receptionist, but with AI.

FCC Environmental Services updates Buncombe County Commissioners, delivering on a promise to move its call center locally.

A federal judge Monday agreed to mercy for a former owner of a Foley call center who admitted to participating in a Medicare ...

"It really gives people hope," said North Central Mental Health Services, Inc.'s 988 and suicide prevention services director ...

The disruptions are not believed to be the result of a cyber-attack, the Pennsylvania Emergency Management Agency (PEMA) said Tuesday in a press release.

A new walk-in center will open next week in Utah for teenagers and kids as young as 5 years old who are experiencing a mental ...

Family members of detainees and employees at Krome Detention Center have made calls to 911 to ask for medical help after not ...