"It really gives people hope," said North Central Mental Health Services, Inc.'s 988 and suicide prevention services director ...

Soon, many patients might initiate contact with the health system not by speaking with a call center worker or receptionist, but with AI.

A Central Kentucky call center will soon be managed by a new company, and is not closing or laying off its employees. Pearl ...

VitalPBX Call Center Solution How VitalPBX Helps Call Centers Cut Costs, Scale Fast, and Improve Customer Service in 2025 Our self-hosted Call Center PBX plan is more than a product—it’s a ...

Comprehensive guide to the best call center software of 2025, offering business phone solutions for all your needs.

Zocdoc, the appointment-booking company, has introduced an automated assistant it says can schedule visits without human intervention 70% of the time.

Call center employees said in interviews that they knew of, or had heard omnipresent rumors of, or feared, a variety of AI tools. At some Kaiser Permanente call centers, unionized employees protested ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health.

Local News Snohomish County opening new state-of-the-art 911 call center The nearly $68 million project was funded through a sales tax that voters approved in 2018.