In our last survey, 100% of our calls received the dreaded message to call back tomorrow, despite the call center being manned by as many as 42 subcontractors and 15 staffers, plus up to 40 more ...

A major cybersecurity incident has exposed sensitive personal and health records of tens of thousands of Americans.

"It really gives people hope," said North Central Mental Health Services, Inc.'s 988 and suicide prevention services director ...

With crime happening every day, it’s important to have a team committed to helping each caller through each situation.

Soon, many patients might initiate contact with the health system not by speaking with a call center worker or receptionist, but with AI.

A Central Kentucky call center will soon be managed by a new company, and is not closing or laying off its employees.

KC call center adjusting to elimination of LGBTQ '988' service Trump administration cutting program, citing budget issues ...

Comprehensive guide to the best call center software of 2025, offering business phone solutions for all your needs.

Zocdoc, the appointment-booking company, has introduced an automated assistant it says can schedule visits without human intervention 70% of the time.

Call center employees said in interviews that they knew of, or had heard omnipresent rumors of, or feared, a variety of AI tools. At some Kaiser Permanente call centers, unionized employees protested ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly ...