In our last survey, 100% of our calls received the dreaded message to call back tomorrow, despite the call center being manned by as many as 42 subcontractors and 15 staffers, plus up to 40 more ...

Imposter scammers are targeting Medicare enrollees, claiming they need to update their Medicare card, but it's really just a ploy to steal their personal information.Kevin Summer said he was initially ...

A major cybersecurity incident has exposed sensitive personal and health records of tens of thousands of Americans.

"It really gives people hope," said North Central Mental Health Services, Inc.'s 988 and suicide prevention services director ...

With crime happening every day, it’s important to have a team committed to helping each caller through each situation.

A penny for the thoughts of our thankless call center workers. Long have they had to endure indignant customers fuming at them for problems beyond their control. Now they must suffer accusations that ...

When you call a 1-800 number, you’ll often end up speaking to someone in the Philippines. Call centers are a huge part of the country’s economy, employing more than a million people. In recent years, ...

Soon, many patients might initiate contact with the health system not by speaking with a call center worker or receptionist, but with AI.

A Central Kentucky call center will soon be managed by a new company, and is not closing or laying off its employees.