Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience.

AT&T signed a 12-year lease with Provident Realty Advisors for approximately 186K SF across seven floors of the Lakeside Boulevard Tower at 2221 Lakeside Blvd.

Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions.

With AI summary in Dynamics 365 Contact Center, service reps can view the recordings and transcripts of conversations, sentiment analysis, key metrics, AI summary, post call survey results, and ...

Leaders in Tuscaloosa County gathered Wednesday to raise three flags outside the new Synergic Center, a new regional hub for training, education and collaboration between law enforcement and ...

Learn how conflict resolution can transform teamwork in call centers for better collaboration and improved customer service.

Discover how cross-training employees can improve teamwork and collaboration in your call center, leading to a more efficient operation.

The pandemic taught us all how to work differently. This includes call centers, which have had to adapt to managing agents from afar.

Call center agents suffer stress from workforce challenges, like rising customer expectations, growing call volume and a shaky work-life balance.

Call center agents are the critical front liners of an organization. They're our modern-day — often unsung — heroes who are much more than repositories of information.

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