Innovaccer, Palo Alto Networks, Samsung and others are using artificial intelligence to improve patient access, enhance ...

The Trump administration is pushing for Americans to upload personal health data to new apps run by private tech companies.

The patient communication system powered by artificial intelligence handles routine calls, making way for life-and-death ...

A new bipartisan bill, called the "Keep Call Centers in America Act of 2025," introduced by Sen. Gallego and Sen. Jim Justice of West Virginia on Wednesday, proposes to ensure such jobs remain in the ...

Operator: Good day, and welcome to the Bandwidth Inc. Second Quarter 2020 Earnings Conference Call. All participants will be in listen-only mode.

Virgin Media O2’s new Lumi AI tool offers real-time prompts and resolution suggestions to human agents, enhancing ...

Cloud-based call centers offer more than just VoIP. Explore key features, industry use cases and what sets top platforms ...

Tech companies selling AI to the federal government now face a new challenge: proving their chatbots aren't "woke." ...

As the tech stack grows, so does the risk of complexity without clarity. To avoid chasing trends, leaders must focus on ...

A call center operator working in Everett faces 20 years in prison for defrauding over 1,000 homeowners in a major foreclosure scam.

Buyout firm Thoma Bravo is in talks to acquire Verint Systems Inc., a maker of call center software, according to people familiar with the matter.