Many smartphones have the option to hide your number when making a phone call built in, making it easier to keep your number ...

The next time someone calls the non-emergency police line, it could be AI that answers. Hyper emerged from stealth on Monday ...

The documentary exposes the ‘Thane Call Center Scam’ and goes behind the criminal networks operating from India that swindled the American citizens while sitting in India.

When you call a 1-800 number, you’ll often end up speaking to someone in the Philippines. Call centers are a huge part of the country’s economy, employing more than a million people. In recent years, ...

Reddit is full of raw, unfiltered feedback from call center workers. The message? It’s not the tech that’s broken. It’s the ...

CLEVELAND, Ohio— The company that owns a Middleburg Heights call center agreed to pay $85,000 to settle accusations that it fired a Black woman by falsely claiming she cursed during a call.

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience.

CATOOSA, Okla. — After 28 years, the town of Catoosa is once again operating its own dispatch and 911 call center. Money concerns and changing technology led to moving their operation under ...

Call center employees said in interviews that they knew of, or had heard omnipresent rumors of, or feared, a variety of AI tools. At some Kaiser Permanente call centers, unionized employees protested ...

Zocdoc, the appointment-booking company, has introduced an automated assistant it says can schedule visits without human intervention 70% of the time.

Call centers "can't keep people, because it's just a really, really challenging job," said Adnan Iqbal, co-founder and CEO of Luma Health, which creates AI products to automate some call center work.