For the staff of the digital news service AllAfrica, this has been a typically frenetic season. The platform is the premier ...

CloudZA brings AI to the contact centre, and it’s changing everythingIssued by CloudZAJohannesburg, 23 Jul 2025Visit our press officeCloudZA’s AI helps agents stay on track. If you’ve ever sat on a ...

Interior Cabinet Secretary Kipchumba Murkomen has defended the Directorate of Criminal Investigations (DCI) against ...

Agentic AI doesn’t spell the end of human call centre workers, says Salesforce By Christopher TredgerJohannesburg, 21 Jul 2025Linda Saunders, country manager and senior director of Solution ...

A South African Man’s TikTok About Quitting His Call Centre Job Due to Its Repetitive Nature Had Viewers Laughing and Sharing Their Own Relatable Experiences.

HOLD THE LINE Don’t bot against the human touch — why AI won’t replace Africa’s call centre jobs South Africa has become Africa’s crown jewel of customer service. (Photo: Freepik) ...

June 2025 – In celebration of Youth Month, Engen is proud to highlight the success of its inaugural Call Centre Skills Centre (CSC) learnership and announce the intake of ten new trainees—all people ...

To verify the details, please watch the video The African Medical Centre of Excellence was established with a $300 million investment by Afreximbank and King’s College Hospital London.

The Tema Development Company (TDC) Limited has officially launched an innovative suite of client services, including a 24-hour call centre alongside newly introduced Prestige and Premium Service ...

Call centre AI-powered ‘accent naturaliser’ tech arrives in Australia If you are speaking to a call centre worker anytime soon you’re going to notice something remarkable.