CloudZA brings AI to the contact centre, and it’s changing everythingIssued by CloudZAJohannesburg, 23 Jul 2025Visit our press officeCloudZA’s AI helps agents stay on track. If you’ve ever sat on a ...

Agentic AI doesn’t spell the end of human call centre workers, says Salesforce By Christopher TredgerJohannesburg, 21 Jul 2025Linda Saunders, country manager and senior director of Solution ...

A South African Man’s TikTok About Quitting His Call Centre Job Due to Its Repetitive Nature Had Viewers Laughing and Sharing Their Own Relatable Experiences.

HOLD THE LINE Don’t bot against the human touch — why AI won’t replace Africa’s call centre jobs South Africa has become Africa’s crown jewel of customer service. (Photo: Freepik) ...