Audere is closing gaps in HIV care and education with the help of Amy, their artificial intelligence companion designed to ...

Agentic AI doesn’t spell the end of human call centre workers, says Salesforce By Christopher TredgerJohannesburg, 21 Jul 2025Linda Saunders, country manager and senior director of Solution ...

South Africa smothered Italy 45-0 with only 14 men at Nelson Mandela Bay Stadium and swept their two-test rugby series on ...

HOLD THE LINE Don’t bot against the human touch — why AI won’t replace Africa’s call centre jobs South Africa has become Africa’s crown jewel of customer service. (Photo: Freepik) ...

A leading oil exploration executive has issued a clarion call to South Africa’s government to urgently create the conditions needed for a thriving upstream industry, building on the huge ...

MOKOPANE, South Africa (AP) — The white crosses are staked in the ground on an otherwise barren hillside on the edge of a farm, each one standing as a reminder of a terrible story of a person ...

June 2025 – In celebration of Youth Month, Engen is proud to highlight the success of its inaugural Call Centre Skills Centre (CSC) learnership and announce the intake of ten new trainees—all people ...

Africa’s future takes centre stage at Singularity South Africa Summit 2025 Annual summit returns with focus on exponential technologies, prosperity and progress, in collaboration with Old Mutual.

Scam call epidemic: lessons for South Africa from Down Under The Australian equivalent of communications regulator Icasa has had enormous success fighting scam phone calls.

The girl, Joshlin Smith, is still missing, and the case has haunted South Africa. Prosecutors said that the mother was addicted to drugs and had sold the girl for about $1,100.

In an era where customers expect instant and accurate support, many contact centres still struggle with outdated manual processes that slow response times and increase errors. Retro Rabbit has ...

South Africa faces criticism for high murder rates as President Donald Trump highlighted the issue in a meeting with President Cyril Ramaphosa, urging his government to act against crime.